Abuse Reporting & Complaint Procedure
Please contact us by telephone, email or letter and we will attempt to resolve all enquiries promptly.
We treat all complaints seriously and your complaint will be responded to within 5 working days of receipt.
If this issue is of a technical nature or cannot be immediately resolved, we will provide you with an expected time of when the issue should be resolved.
In the rare cases when an issue needs to be escalated an internal ticket will be raised and will not be closed until we notify you of the outcome.
If your are not satisfied with our response we will refer the matter to a senior member of staff who will re-examine the issue. The manager will attempt to resolve your issue.
BB Online deals with registries around the globe, some of these local registries have manual systems and limited techical capabilities, in these cases the time to resolution may be longer than we will normally be happy with. However we will still keep you informed and provide you an estimate of a fix time.
Please feel free to contact us at any time, we strive to give you a positive quality service, and we will always do everything we can reasonably do to solve your issues in an efficient manner.
Tel: +44 (0)1582 572148
Fax: +44 (0)1582 585057